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Susannah Fox

I help people navigate health and technology.

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trends & principles

Standing ovation… then crickets

February 22, 2021 By Susannah Fox 25 Comments

People in a crowded theater clapping, many are standing and smiling

About a decade ago I saw someone give the exact same speech in two different venues, with dramatically different results. The first time was in a packed Lincoln Center concert hall in New York, in front of a warmed-up, internet-savvy conference audience. Their response? A sustained standing ovation. They knew they had just learned something […]

Filed Under: trends & principles Tagged With: career advice

HealthChangers: Mark Ganz

December 16, 2020 By Susannah Fox 6 Comments

Ten bowling pins lined up

I learn from every conversation I have with Cambia’s outgoing CEO, Mark Ganz — lucky for everyone, we recorded this latest one! Here’s a quote I loved: “A wise person once told me that the way to make progress in some ways is to think of a bowling analogy. You don’t try to knock 10 pins down […]

Filed Under: key people, reforming hc, trends & principles Tagged With: Cambia Health Solutions, Mark Ganz

Trust gap: Health apps and data sharing

April 29, 2019 By Susannah Fox 21 Comments

Man on a beach blocks camera with his hand

There has been a steady drip-drip-drip of articles documenting how health apps are sharing data with third parties: Data sharing practices of medicines related apps and the mobile ecosystem: traffic, content, and network analysis, by Grundy et al. (British Medical Journal, Feb. 25, 2019) You Give Apps Sensitive Personal Information. Then They Tell Facebook. Wall […]

Filed Under: demographics, health data, policy issues, trends & principles Tagged With: Fda, Health Data, Health Privacy, Hhs, Hipaa, NHS, Trustworthiness

Paging fans of Dr. Google

April 10, 2019 By Susannah Fox 60 Comments

Google medical degree mugs

Every few weeks someone posts some version of “Don’t confuse your Google search with my medical degree.” It appears on Facebook, on Twitter, on coffee mugs, and on signs in doctor’s offices. Today I found out that there’s a doctor who sings about it in English and in Swedish. Here’s one fabulous reply, written by Trisha […]

Filed Under: trends & principles Tagged With: Google

Helping people find the needle in a data haystack

January 14, 2019 By Susannah Fox 8 Comments

Needle in haystack by Madhavi Kuram on Flickr

One of the most important customer-service lessons I ever learned was from E-patient Dave: when it comes to disseminating research, give people what they need, not what you want to create. About a decade ago, Dave was on deadline to turn in slides for a presentation. He needed one key survey finding to illustrate a […]

Filed Under: demographics, research issues, social media, trends & principles Tagged With: fact sheets, HopeLab Foundation, Pew Internet, Pew Research Center, social media, survey, teens, Vicky Rideout, Well Being Trust

Get Social Health

October 9, 2018 By Susannah Fox Leave a Comment

A group of adults sitting around a campfire in the woods

Janet Kennedy recently hosted me on the Get Social Health podcast, which focuses on how social media is being used to help hospitals, clinicians, caregivers, and patients connect and engage. We discuss how Twitter hashtags can be like camp fires, where people gather to tell stories, and why I have empathy for people who don’t […]

Filed Under: social media, trends & principles Tagged With: Hhs, HopeLab Foundation, Mayo Clinic, Pew Internet, Pew Research Center, Robert Wood Johnson Foundation, Well Being Trust

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