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Susannah Fox

I help people navigate health and technology.

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Connecting during COVID-19

July 10, 2020 By Susannah Fox 5 Comments

Young woman holding smartphone with a person standing in the background

My friend and community colleague Margie Morris wrote a wonderful article for a clinical neuroscience journal that, with her permission, I am excerpting for a series of posts. My goal is to spark discussion about each of her insights. She writes: To meaningfully connect, we will need to do more than show up online. Now, […]

Filed Under: key people, social media Tagged With: COVID19, Margaret Morris

Why entrepreneurs should listen to patients & caregivers

April 9, 2020 By Susannah Fox 1 Comment

Screenshot of Harvard Business Review article about how chronic disease patients are innovating together online

I am thrilled to share this excerpt from the Harvard Business Review article I wrote, “How Chronic-Disease Patients Are Innovating Together Online”: The internet gives us virtually unlimited access to each other. That deceptively simple insight is an untapped opportunity in health care. When companies are searching for their next idea, they should look to […]

Filed Under: peer-to-peer health care, social media Tagged With: Christopher Snider, Chronic Conditions, chronic disease, Dana Lewis, HopeLab Foundation, innovation, Vicky Rideout, Well Being Trust

Mystery solved. Again.

January 7, 2020 By Susannah Fox 4 Comments

A man sits alone in a lifeboat saying to himself, "I feel so alone. There's no one out there like me."

Friends, I have yet another so-extraordinary-it’s-ordinary story of peer-to-peer health care to share. Andrew Wilkinson wrote on Twitter: A few months ago, as a last ditch effort, I posted on Twitter about the horrible acid reflux which I’d been suffering from for almost 10 years. I had tried just about everything. Proton pump inhibitors, dietary […]

Filed Under: peer-to-peer health care, social media Tagged With: peer-to-peer healthcare, Twitter

We need a digital health Cajun Navy

June 10, 2019 By Susannah Fox 8 Comments

A baby with red spots on their face looks straight at the camera

The Cajun Navy – people who rally their personal boats to rescue hurricane survivors – is an example of how ordinary citizens are the true first responders in a disaster zone. Instead of seeing locals as liabilities, the Federal Emergency Management Agency has started looking for ways to support their work. As David Graham wrote in The Atlantic: […]

Filed Under: hc's problem list, peer-to-peer health care, social media Tagged With: immunizations, measles, peer-to-peer healthcare, Wendy Sue Swanson

Helping people find the needle in a data haystack

January 14, 2019 By Susannah Fox 8 Comments

Needle in haystack by Madhavi Kuram on Flickr

One of the most important customer-service lessons I ever learned was from E-patient Dave: when it comes to disseminating research, give people what they need, not what you want to create. About a decade ago, Dave was on deadline to turn in slides for a presentation. He needed one key survey finding to illustrate a […]

Filed Under: demographics, research issues, social media, trends & principles Tagged With: fact sheets, HopeLab Foundation, Pew Internet, Pew Research Center, social media, survey, teens, Vicky Rideout, Well Being Trust

Get Social Health

October 9, 2018 By Susannah Fox Leave a Comment

A group of adults sitting around a campfire in the woods

Janet Kennedy recently hosted me on the Get Social Health podcast, which focuses on how social media is being used to help hospitals, clinicians, caregivers, and patients connect and engage. We discuss how Twitter hashtags can be like camp fires, where people gather to tell stories, and why I have empathy for people who don’t […]

Filed Under: social media, trends & principles Tagged With: Hhs, HopeLab Foundation, Mayo Clinic, Pew Internet, Pew Research Center, Robert Wood Johnson Foundation, Well Being Trust

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popular posts

  • Hack needed: Tiny pills, trembling hands
  • Sunflowers turn to each other for help
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Recent Comments

  • Susannah Fox on Hack needed: Tiny pills, trembling hands: “Update: Peer-to-peer connections, open-source design, and new manufacturing capabilities may have yielded a solution. Here’s the story: TikTok Users Rally…” Jan 11, 06:39
  • Susannah Fox on Lessons learned about hospice care: “Erica, thank you for fighting for your grandmother and I’m sorry for your loss. So many themes and vignettes in…” Jan 4, 08:25
  • Lorraine Johnson on Lessons learned about hospice care: “Such an eye opener! What do you think you would have done in retrospect knowing what you know now? Lorraine” Jan 3, 17:42

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