One of the most important customer-service lessons I ever learned was from E-patient Dave: when it comes to disseminating research, give people what they need, not what you want to create. About a decade ago, Dave was on deadline to turn in slides for a presentation. He needed one key survey finding to illustrate a […]
trends & principles
Get Social Health
Janet Kennedy recently hosted me on the Get Social Health podcast, which focuses on how social media is being used to help hospitals, clinicians, caregivers, and patients connect and engage. We discuss how Twitter hashtags can be like camp fires, where people gather to tell stories, and why I have empathy for people who don’t […]
The business case for paying attention to teens
Three blockbuster reports focused on teens and technology have come out recently: Teens, Social Media & Technology 2018, by Monica Anderson and Jingjing Jiang (Pew Research Center) Digital Health Practices, Social Media Use, and Mental Well-Being Among Teens and Young Adults in the U.S., by Victoria Rideout and Susannah Fox (Hopelab and Well Being Trust) […]
Teens and young adults:
In their own words
The Hopelab/Well Being Trust report is based on a nationally-representative online survey which we designed to have as many open-end questions as we could squeeze into it. We were overwhelmed (in a good way) with the responses. Hundreds of teens and young adults shared vignettes about how they are managing their health, both physical and emotional, using mobile […]
Digital health practices among teens and young adults in the U.S.
I am thrilled to share new, national survey data on the digital health landscape. Thanks to funding and guidance from Hopelab and the Well Being Trust, Vicky Rideout and I measured how teens and young adults (14- to 22-year-olds) pursue health and well-being using the tools at their disposal — apps, peer advice, online communications […]
Clinical trials jump on the Cluetrain
When the organizers of a National Cancer Institute workshop on social media and clinical trials invited me to speak, they said: We have an ethical obligation to understand social media. Social media is not just trendy. It’s a tool, an opportunity to act in an ethical way, not only to increase recruitment but to help […]
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