In 2005, I took a call from someone who worked at Planned Parenthood. He wanted the conversation to be off the record, so I didn’t even write down his name, which is a shame because that conversation changed the direction of my career. The caller had seen media coverage of Pew Internet’s health research, probably […]
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Independence Day
Every time I travel abroad, I fall a little bit in love with the country I visit. My trip to Sweden was no exception. I love how bikers have an equal right to use the streets. I love how there are stroller tracks on public stairs to make it easier for parents to navigate. I […]
Health Care Hackers
Destination DIY is an independently-produced public radio show and podcast featuring creative solutions to big problems. Sarah Yahm did a beautiful job producing the latest show and I was honored to be part of it: https://soundcloud.com/destinationdiy/health-care-hackers A few footnotes: I name PatientsLikeMe as an example of an organization that helps people who want to help […]
The internet spins both ways
Did you know some doctors once had a hand signal to warn their colleagues about internet-using patients? I talk about this and other health care history, plus a bit about the possible future (including some market opportunities), in an interview with Alex Howard: One study I cite in this segment of our conversation centers on […]
The cost of satisfaction
My pick of the day for your reading list is a two-year-old article on the use of patient satisfaction surveys as a proxy for quality of care measures: The Cost of Satisfaction (JAMA Internal Medicine, 2012).
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