Imagine taking a 7-hour flight on a low-budget airline every day for 5 weeks, sitting elbow to elbow with the same 22 people, listening to fragments of some of the most violent, upsetting stories you have ever heard. That was my experience of grand jury duty in Washington, DC. I tried to sit quietly and endure. […]
Quality Improvement
Public Q&A: How do you know when you are heading in the right – or wrong – direction?
Here’s a question I received recently: What kinds of indicators tell you if you are going in the right — or wrong — direction in your work? I decided to answer it here, as a public Q&A, because it merits crowd-sourcing.
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