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Susannah Fox

I help people navigate health and technology.

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cyberchondria

The internet’s downsides: tell us your stories

September 4, 2012 By Susannah Fox 17 Comments

Worried man talking on a cellphone

This is a request for help finding people who have had bad experiences with online health resources. Let me first say that the internet is often a positive force in people’s lives. My own organization’s research can paint a rather rosy picture: teens are mostly kind to each other online, technology users have more friends […]

Filed Under: e-patient stories Tagged With: cyberchondria, internet access, Pew Internet

Cyberchondria: Old Wine in New Bottles

December 2, 2008 By Susannah Fox 6 Comments

Just before Thanksgiving, Microsoft released a study entitled, “Cyberchondria: Studies of the Escalation of Medical Concerns in Web Search.” Ryen White and Eric Horvitz took advantage of a data set that few people have access to (log files from Microsoft’s Live Search engine and MSN Health and Fitness) as well as a survey of 515 […]

Filed Under: news & gossip, understanding statistics Tagged With: artificial intelligence, cyberchondria, Diana Forsythe, microsoft, New York Times, search

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