• Skip to primary navigation
  • Skip to main content
  • Skip to footer

Susannah Fox

I help people navigate health and technology.

  • Home
  • Rebel Health
  • Blog
    • greatest hits
    • health data
    • peer-to-peer health care
    • public Q&A
  • About me
    • Bio
    • Now
    • Curriculum vitae
  • Events

Just-in-time help

April 18, 2014 By Susannah Fox 3 Comments

Just-in-time help

Jodi Sperber snapped this photo of an older man helping a younger man with his tie on the T in Boston.

One man helping another with his tie on the T by jsperber

I love it and shared it online (after getting Jodi’s permission).

Roni Zeiger was one friend I sent it to and he replied, “Networks of microexperts ready to help each other: you never know where that help might come from, you don’t even necessarily know that you NEED the help, but if you’re in a community, they’ll take care of you.”

Wendy Sue Swanson tweeted the image and wrote, “Living in a community: when in need it’s so nice to know those around can help no matter how high (or low) the stakes.”

And Alexandra Drane added her tag line from the Unmentionables panel at the Health 2.0 conference: “Empathy always.”

Gilles Frydman points out that the best advice doesn’t just come from a “just-in-time someone-like-me” but from one who is ahead of you on the path, like this older man helping the younger one.

I’m struck by how often people share stories of serendipity and unexpected altruism when they talk about their health. Has something like that happened to you? Someone emerging at just the right moment to give you the help or advice you needed? If so, I’d love to hear about it, either in the comments or via email: sfoxdc at gmail dot com.

Filed Under: beauty and wonder, peer-to-peer health care, social media Tagged With: altruism, Jodi Sperber, microexperts, Unmentionables

Reader Interactions

Comments

  1. Paul Saarinen says

    April 21, 2014 at 12:57 pm

    I talk about this with my wife every so often. Our daughter Eve was born with a bad mitral valve, and WPW. She was going into heart failure around 48 hours after birth. The round in pediatrician heard a murmur, and there just happened to be echo cart and tech in the hospital. The cardiologist that read her echo had her transferred to the NICU immediately. By chance he also had worked under the cardiac surgeon at Boston Children’s that was one of two surgeon’s with experience in her valve repair, and the cardiologist in Boston that could perform an ablation to fix her WPW.

    We had a choice to move our daughter in the very beginning of this process, and it was a coin flip to stay in the system that found her heart problem. Looking back it feels more than serendipity, happenstance, or luck. Many more things aligned for the best outcome that we could imagine.

    Several years later, an eye appointment led to a MRI for the same daughter. The MRI showed a large brain tumor that needed to be removed. This happened in the span of a couple weeks.

    Maybe we’re lucky, or there’s something more at play.

    Reply
    • Susannah Fox says

      April 21, 2014 at 4:05 pm

      I’ve been trying to come up with a way to express the following: Luck favors the prepared — and it’s especially important to be prepared for unexpected help, unusual sources of advice…

      Your daughter has had two very significant setbacks and has benefited from two very significant leaps forward in the game of life. What I’m learning is that there’s no coming out even, there’s just keeping on. What do you think?

      Reply
      • Paul Saarinen says

        April 23, 2014 at 11:44 am

        It is an interesting thought. I would describe it, as a “new normal”. People adapt, and time moves along.

        It sometimes provides people with an accelerated view of mortality and time. It can provide you with the fuel to give your life additional purpose.

        I always looked at our decisions with our daughter’s heart surgery through a time lens. It made the choices more binary. What choice will buy her more time to live for technology to have advanced making her next procedure more routine, with less risk.

        Reply

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Footer

Explore

Don't miss a post

Enter your email address and receive notifications of new posts by email.

Topics

  • Seekers
  • Networkers
  • Solvers
  • Champions
  • Health Data
  • Peer-to-Peer Health Care
  • Public Q&A

Recent Comments

  • Susannah Fox on Public Q&A: “I received scary test results. What questions should I ask my clinician?”: “Thanks, Samantha! I love your signature line/bona fides list — you tick the boxes for “learned and loved experience” described…” May 6, 15:33
  • Samantha Bridge on Public Q&A: “I received scary test results. What questions should I ask my clinician?”: “Great conversation. It has been my experience as a nurse to have the conversation before the testing. What is the…” May 4, 09:05
  • Susannah Fox on Rare Disease in the NYT: “Captivated is such a good description of how I felt, too. I read the essay once through quickly, then a…” Apr 25, 11:12

Copyright Susannah Fox © 2025 · WordPress · Log in