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The cost of satisfaction

June 13, 2014 By Susannah Fox Leave a Comment

My pick of the day for your reading list is a two-year-old article on the use of patient satisfaction surveys as a proxy for quality of care measures: The Cost of Satisfaction (JAMA Internal Medicine, 2012).

May I suggest pairing it with this 3-minute video of Don Berwick explaining his vision for patient-centered care (thanks to Sherry Reynolds for the reminder):

His closing remark about how human dignity should be at the center of the definition of health care reminds me of a favorite phrase of a dear relative of mine who recently passed away: “There is no way to peace — peace is the way.”

Further, you might be interested in broader context for a worrisome aspect of our culture — to exaggerate our estimation of others’ goodness. See my previous post, The Lake Wobegone effect in health care — and how to fight it.

Read, listen, and please comment if you have thoughts to share.

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Filed Under: hc's problem list, policy issues, research issues

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  • Susannah Fox on Caregiving is not a “career break”: “Thanks for the tip, Diane. Is this the article you read? Family Caregiving: A View From the Inside https://www.aarp.org/caregiving/home-care/info-2022/history-of-family-caregiving.html I…” May 9, 08:59
  • Diane on Caregiving is not a “career break”: “Susannah, Did you see the article in AARP Bulletin (nowadays my favorite magazine) about the crisis in caregiving? Lots of…” May 9, 01:10
  • Dave deBronkart on Caregiving is not a “career break”: “Is this situation different in other countries? Europe and Scandinavia, particularly. I’m not just talking about employment considerations, though that’s…” Apr 23, 14:15

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