• Skip to primary navigation
  • Skip to main content
  • Skip to footer

Susannah Fox

I help people navigate health and technology.

  • Home
  • Rebel Health
  • Blog
    • greatest hits
    • health data
    • peer-to-peer health care
    • public Q&A
  • About me
    • Bio
    • Now
    • Curriculum vitae
  • Events

The cost of satisfaction

June 13, 2014 By Susannah Fox Leave a Comment

My pick of the day for your reading list is a two-year-old article on the use of patient satisfaction surveys as a proxy for quality of care measures: The Cost of Satisfaction (JAMA Internal Medicine, 2012).

May I suggest pairing it with this 3-minute video of Don Berwick explaining his vision for patient-centered care (thanks to Sherry Reynolds for the reminder):

His closing remark about how human dignity should be at the center of the definition of health care reminds me of a favorite phrase of a dear relative of mine who recently passed away: “There is no way to peace — peace is the way.”

Further, you might be interested in broader context for a worrisome aspect of our culture — to exaggerate our estimation of others’ goodness. See my previous post, The Lake Wobegone effect in health care — and how to fight it.

Read, listen, and please comment if you have thoughts to share.

Filed Under: hc's problem list, policy issues, research issues

Reader Interactions

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Footer

Explore

Don't miss a post

Enter your email address and receive notifications of new posts by email.

Topics

  • Seekers
  • Networkers
  • Solvers
  • Champions
  • Health Data
  • Peer-to-Peer Health Care
  • Public Q&A

Recent Comments

  • Susannah Fox on Lessons learned about hospice care: “Thank you for sharing!” Jul 30, 12:46
  • Samitivej Hospital on How I choose which conferences to attend: “Such a thoughtful framework! I especially relate to how much the organizer and audience shape the whole experience. For me,…” Jul 28, 07:42
  • DEANFoundation on Lessons learned about hospice care: “This deeply honest blog sheds light on the hidden challenges caregivers face during hospice care The DEAN Foundation in India…” Jul 21, 09:07

Copyright Susannah Fox © 2025 · WordPress · Log in